Shipping from ZON, www.zonaudio.in
Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
To ensure that your order reaches you swiftly and safely, ZON uses only reputable courier partners.
While ZON attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
All orders are shipped with an invoice from ZON. In case you don't receive an invoice, you may write to us at: support@zonaudio.in
Please allow 7 to 10 business days for your order to arrive.
The payment methods that are available are cash on delivery and prepaid options. ZON does not provide COD services for all pin codes. At checkout on www.zonaudio.in, there is an option 'Check Cash on Delivery Availability' where you can enter your pin code and confirm whether COD is available at your address.
If your order arrives visibly damaged, please contact ZON Customer Service immediately. You can reach out to us at support@zonaudio.in with your order ID and images of the product. ZON will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at support@zonaudio.in,mentioning your order ID. ZON will dispatch a replacement or initiate a refund immediately, as appropriate.
ZON Refund & Replacement Policy
ZON will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listen below.
Delayed delivery of the product in case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (ZON is not responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).
Wrong product received.
Damaged product received.
Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product Under no condition will a refund or replacement be provided for any defect-free product, based on look & feel or minor differences in shades, colours or sound quality.
